MCQs on Task and Activity Management | Salesforce Sales Cloud
Master Salesforce Sales Cloud with these 30 output-based MCQs. Topics include scheduling events, logging calls/emails, calendar integration, and best practices for tracking sales activities. Boost productivity and CRM proficiency.
Scheduling Events and Setting Reminders
- Code:
const event = new Event({ subject: "Client Meeting", startDateTime: "2023-11-30T10:00:00Z", endDateTime: "2023-11-30T11:00:00Z", isAllDay: false }); console.log(event.isAllDay);What will be the output?- A)
true - B)
false - C)
undefined - D)
Error
- A)
- If a user sets a reminder for a task due at “2023-11-30T15:00:00Z” with a 15-minute reminder, what time will the user be notified?
- A) “2023-11-30T14:45:00Z”
- B) “2023-11-30T15:15:00Z”
- C) “2023-11-30T15:00:00Z”
- D) “2023-11-30T14:00:00Z”
- Scenario: A recurring event is set for every Monday. If the first occurrence is on “2023-11-27,” what is the next occurrence?
- A) “2023-11-28”
- B) “2023-12-04”
- C) “2023-12-05”
- D) “2023-11-29”
- When creating an event with no start time, what default value does Salesforce assign?
- A) “12:00 AM”
- B) “9:00 AM”
- C) “8:00 AM”
- D) “Undefined”
- Scenario:
A task is set to repeat daily with no end date. What happens if the user marks today’s occurrence as completed?- A) All future occurrences are deleted
- B) Only today’s task is marked as completed
- C) The task series is paused
- D) Salesforce prompts for confirmation
Logging Calls and Emails to Records
- Scenario:
A sales rep logs a call to a lead’s record with the following details:
Call Outcome: Left Voicemail
Call Duration: 3 minutes
What appears on the lead record’s activity timeline?- A) Call Outcome: Left Voicemail
- B) Call Duration: 3 minutes
- C) Both A and B
- D) None
- Code:javascriptCopy code
const callLog = new Call({ subject: "Follow-up", duration: 5 }); console.log(callLog.subject);What will be the output?- A) “Follow-up”
- B)
null - C)
undefined - D) Error
- Scenario:
If a sales rep logs an email to a contact’s record with no subject line, what appears as the default subject?- A) “No Subject”
- B) “Logged Email”
- C) “Follow-up Email”
- D) None
- If a user tries to log a call to a lead record that has been converted, what happens?
- A) The log is saved to the corresponding contact record
- B) The user gets an error message
- C) The log is discarded
- D) The log is saved to the original lead record
- Scenario:
A sales rep logs a call to an opportunity. What default field values are populated?- A) Subject: Call
- B) Status: Completed
- C) Both A and B
- D) None
Calendar Integration with Salesforce
- Scenario:
A sales rep integrates Google Calendar with Salesforce. If an event is created in Salesforce, what appears in Google Calendar?- A) Event with full details
- B) Event with a placeholder title
- C) No event
- D) Event syncs with errors
- If a user modifies an event in Outlook, what happens to the corresponding Salesforce event?
- A) The Salesforce event updates automatically
- B) The Salesforce event remains unchanged
- C) The Salesforce event is deleted
- D) A duplicate event is created
- Scenario:
A user disables the sync between Salesforce and their calendar. What happens to the events already synced?- A) Events remain unchanged in both systems
- B) Events are deleted from Salesforce
- C) Events are deleted from the external calendar
- D) All synced events are archived
- Scenario:
A recurring event series is edited in Salesforce to exclude one occurrence. What happens to the external calendar?- A) The excluded occurrence is removed
- B) The entire series is deleted
- C) No changes are synced
- D) A duplicate series is created
- What happens if a Salesforce event is updated to a past date?
- A) The calendar syncs the update
- B) The calendar ignores the update
- C) An error is displayed
- D) The event is deleted
Best Practices for Tracking Sales Activities
- Scenario:
A task is marked as “High Priority.” How does Salesforce visually represent this?- A) With a red flag
- B) With a star icon
- C) With bold text
- D) With no visual indicator
- Code:
const task = new Task({ priority: "Normal" }); console.log(task.priority);What is the output?- A) “Normal”
- B) “High”
- C) “Low”
- D) Error
- Scenario:
A sales rep adds a note to a completed task. What happens?- A) The task reopens
- B) The note is added to the task history
- C) An error occurs
- D) The note is discarded
- What default status does Salesforce assign to a new task?
- A) “Completed”
- B) “Not Started”
- C) “In Progress”
- D) “Open”
- Scenario:
A user assigns a task to another sales rep. What happens to the original task owner?- A) They are notified of the reassignment
- B) They lose access to the task
- C) They retain access as a collaborator
- D) Nothing
Answers
| Qno | Answer |
|---|---|
| 1 | B) false |
| 2 | A) “2023-11-30T14:45:00Z” |
| 3 | B) “2023-12-04” |
| 4 | A) “12:00 AM” |
| 5 | B) Only today’s task is marked as completed |
| 6 | C) Both A and B |
| 7 | A) “Follow-up” |
| 8 | A) “No Subject” |
| 9 | A) The log is saved to the corresponding contact record |
| 10 | C) Both A and B |
| 11 | A) Event with full details |
| 12 | A) The Salesforce event updates automatically |
| 13 | A) Events remain unchanged in both systems |
| 14 | A) The excluded occurrence is removed |
| 15 | A) The calendar syncs the update |
| 16 | A) With a red flag |
| 17 | A) “Normal” |
| 18 | B) The note is added to the task history |
| 19 | D) “Open” |
| 20 | A) They are notified of the reassignment |